When an Acuity client must upgrade their ITSM platform to maintain compliance, the first critical decision they will face is whether they should switch to a new tool or mature their existing platform.
Vendor Agnostic Advisory Teams
Acuity’s vendor agnostic team of ITSM experts advise on the benefits of each available option and recommend the solution that provides a best-fit use case for the client’s unique scenario.
Acuity’s ITSM product experts are cross-trained on a wide variety of solutions, including BMC, ServiceNow and Cherwell. Once a technology is established, our team helps clients outline the specific tasks they wish to automate and the exact process they will need to follow to effectively move data into the new platform.
Federal Experience with Deep Industry Expertise
When creating a client transition plan, Acuity’s ITSM team always utilizes the proven tools and experience gained in past builds and then updates and customizes each solution to fit the new scenario.