IT Operations Support

Decrease your maintenance costs, while increasing your uptime.

Many agencies are investing in new technologies, platforms and applications to keep pace with the ever-changing technology landscape. The value of these investments is not realized immediately on implementation and oftentimes, never realized. Acuity will show you how to truly understand interdependencies between systems in order to optimize them to offer service excellence, while increasing reliability without losing uptime. Moreover, our strategic planning helps agencies leverage self-improving models, which allows for less reliance on people for sustainable long-term maintenance and improvement.

We work hand-in-hand with you and your stakeholders to eliminate redundancies, optimize new investments and lower your Total Cost of Ownership. Acuity will help you make the most of your technology landscape to realize its combined intended value, continuously maintain compliance with federal IT mandates, and boost your organizational agility to support new requirements, ultimately increasing your mission impact.

What We Offer

Operations 101

Realize operational excellence through maintaining the availability, capacity, security, and performance of existing systems and services.

Service Optimization

Increase visibility, streamline processes, measure system performance, and improve customer experience.

AIOps

Utilizing AI to combine data at scale and perform predictive and preventive actions such as monitoring and infrastructure automation.

Mission Impact Highlights

12+

revived ITSM deployments, expanding usage by 50%

$1M

per month saved in maintenance costs

70%

reduction in email backlog

99%

reduction in disaster recovery time for production databases

Acuity’s IT Operations Support Story

Agile Operations Support

Acuity implemented a Data Governance Framework to provide data readiness and preparation services to our client. We implemented policies and standards around the enterprise-level metadata and business rules, processes, and practices to build consistencies, and technology (tools) to build upon the current enterprise data model. We bring expertise in maintaining Information Lifecycle Management (ILM) activities using current tools to maintain ongoing Data management investments, specifically personnel who are skilled and experienced performing data modeling using erwin Data Modeler and maintaining the Enterprise Metadata Repository (EMR) using Informatica Metadata Manager.

Enhancing and Customizing

Acuity initiated a Connect Enhancement Project to gather updated stakeholder requirements, renew web design best practices, and evaluate current information structures for Connect interface and organization improvements. We improved the information layout and organization and added new functionality to enhance support services, increase utility to employees, and reduce burden on Chief of Staff Branches. Acuity also improved information discovery, reduced “clicks,” and integrated project management and records management tools, eventually integrating external and internal KM capabilities and RM functionality.

Start Your Acuity IT Operations Support Career Today!

Scrum Master

The Scrum Master is responsible for managing program increments, managing and overseeing Agile Ceremonies, maintaining the Capabilities, Features/Enablers, and the user stories in Jira Alignment/Jira. The Scrum Master is also responsible for project scoping, process documentation, maintaining sprint roadmap, and allocating resources on Technology Refresh Agile project, as well as leading daily sprints.

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Senior Business Analyst

Acuity is searching for a dynamic, talented, and experienced Senior Business Analyst to join our dynamic team. The ideal candidate will collaborate with the Government client and engineering team to identify solution requirements; establish a technical vision; and prioritize and track work to completion.