Decrease your maintenance costs, while increasing your uptime.
Many agencies are investing in new technologies, platforms and applications to keep pace with the ever-changing technology landscape. The value of these investments is not realized immediately on implementation and oftentimes, never realized. Acuity will show you how to truly understand interdependencies between systems in order to optimize them to offer service excellence, while increasing reliability without losing uptime. Moreover, our strategic planning helps agencies leverage self-improving models, which allows for less reliance on people for sustainable long-term maintenance and improvement.
We work hand-in-hand with you and your stakeholders to eliminate redundancies, optimize new investments and lower your Total Cost of Ownership. Acuity will help you make the most of your technology landscape to realize its combined intended value, continuously maintain compliance with federal IT mandates, and boost your organizational agility to support new requirements, ultimately increasing your mission impact.

What We Offer
Mission Impact Highlights
12+
revived ITSM deployments, expanding usage by 50%
$1M
per month saved in maintenance costs
70%
reduction in email backlog
99%
reduction in disaster recovery time for production databases
Acuity’s IT Operations Support Story
Agile Operations Support
Acuity implemented a Data Governance Framework to provide data readiness and preparation services to our client. We implemented policies and standards around the enterprise-level metadata and business rules, processes, and practices to build consistencies, and technology (tools) to build upon the current enterprise data model. We bring expertise in maintaining Information Lifecycle Management (ILM) activities using current tools to maintain ongoing Data management investments, specifically personnel who are skilled and experienced performing data modeling using erwin Data Modeler and maintaining the Enterprise Metadata Repository (EMR) using Informatica Metadata Manager.

Enhancing and Customizing
Acuity initiated a Connect Enhancement Project to gather updated stakeholder requirements, renew web design best practices, and evaluate current information structures for Connect interface and organization improvements. We improved the information layout and organization and added new functionality to enhance support services, increase utility to employees, and reduce burden on Chief of Staff Branches. Acuity also improved information discovery, reduced “clicks,” and integrated project management and records management tools, eventually integrating external and internal KM capabilities and RM functionality.

Start Your Acuity IT Operations Support Career Today!

Technical Program Manager
Acuity is looking for a savvy Technical Program Manager responsible for building Acuity’s Intelligence Community (IC) capabilities. The ideal candidate will make tangible contributions that steer Acuity forward and exceed expectations in client relationship dealings.
Apply nowProposal Manager
Acuity seeks an experienced proposal professional to support the Proposal Group in all facets of the business development lifecycle. This position collaborates with all parts of Acuity to include the Technology Solutions Group (TSG), Business Development, Contracts, Recruiting, Business Unit leaders as well as external teaming partners. The Proposal Manager reports to and receives direction from the Director of Proposal Operations.
Apply now