MyAcuity.comMyAcuity.comMyAcuity.comMyAcuity.com
  • Home
  • About Acuity
    • Who We Are
    • Culture
    • Certifications
    • Partnerships & Affiliations
    • Executive Management
  • Services
    • Technology Modernization
      • Software Development
      • COTS Integration
      • Infrastructure Support
      • Mobile Innovation & Development
      • Cyber Security
    • Program Performance & Management
      • Business & IT Service Management
      • Budget & Financial Management
      • Program & Project Management
      • Compliance & Regulation Alignment
    • Mission Optimization
      • Business Strategy & Planning
      • Program Alignment & Prioritization
      • Organizational Redesign
      • Program Revitalization
  • Contract Vehicles
    • DHS EAGLE II
    • GSA STARS II – 8(a)
    • GSA IT Schedule 70
    • CIO-SP3
    • SEC One OIT
  • Careers
    • Experienced Hires
    • Acuity On Campus
  • News
  • Contact Us
  • Service Catalog Development

Streamlining support offerings in an accessible catalog is the first step to ensuring consistent IT service quality across the enterprise.

Many federal organizations struggle to clearly execute their service strategy in a way that provides full alignment between the end-user’s automated interface and the back office operations required to fulfill requests, manage service level agreements and track progress against big picture goals.

Service Catalog Strategy

By looking at each organization holistically, Acuity helps federal clients determine how to define and maintain their catalog, understand why their catalog needs a single owner, and identify the person best positioned internally to serve that function. Then, through applying our proven strategies we can help clients define the specific service KPI’s that will guide future system configurations.

Whether an agency relies on Remedy, Cherwell, or ServiceNow’s out-of-the-box solutions or a third party overlay for end-user interfacing, service request forms, or automated ticket systems, Acuity’s tool-agnostic team can help clients build and manage the internal processes required to maximize investments and keep the organization running at peak efficiency. We can also help clients determine what additional functionality, like mobile accessibility, might be required to meet the end user’s expectations.

Top-Down Impact with Bottom-Up Usability

By fundamentally understanding what value the service management tool brings to each unique organization, Acuity can help build a service catalog that clearly demonstrates enterprise impact and organizes workflows in a way that supports big picture service strategy while enabling streamlined day-to-day portfolio management and service response.

Our experienced professionals understand what is required to make these initiatives successful and how to navigate the needs and desires of each stakeholder group to gain the required buy-in at every level during the change management process.

Learn More

To learn more about how we help organizations thrive please email our BSM Team at askacuity@myacuity.com or use the “Contact Us” form to get started.

BSM, Business Service Management, ITSM, IT Service Management, Enterprise Management, ACuity BSM, Acuity ITSM, BMC, Kinetic Data, Column Technologies, Cherwell, Servicenow

Related Service Offerings:

  • ITSM Assessments
  • Business Process Automation
  • Enterprise Reporting
  • Process Definition and Maturity
  • ITAM & SACM Consulting
  • Service Catalog Development
  • Systems Implementations and Upgrades
  • Data Migration

Acuity ITSM Assessment

ITSM, IT Service Management, BSM, Business Service Management, BMC

Related Services

ITSM Assessments

abstract yellow gold background with layers of transparent shapes in random pattern, cool modern background design for website or graphic art projects

ITSM Systems Implementations and Upgrades

Orange and black gradient polygonal abstract background

ITSM Process Definition and Maturity

Process Definition and Maturity

  • Home
  • About Acuity
    • Who We Are
    • Culture
    • Certifications
    • Partnerships & Affiliations
    • Executive Management
  • Services
    • Technology Modernization
      • Software Development
      • COTS Integration
      • Infrastructure Support
      • Mobile Innovation & Development
      • Cyber Security
    • Program Performance & Management
      • Business & IT Service Management
      • Budget & Financial Management
      • Program & Project Management
      • Compliance & Regulation Alignment
    • Mission Optimization
      • Business Strategy & Planning
      • Program Alignment & Prioritization
      • Organizational Redesign
      • Program Revitalization
  • Contract Vehicles
    • DHS EAGLE II
    • GSA STARS II – 8(a)
    • GSA IT Schedule 70
    • CIO-SP3
    • SEC One OIT
  • Careers
    • Experienced Hires
    • Acuity On Campus
  • News
  • Contact Us
Employee Portal Copyright © 2017, Acuity, Inc. All Rights Reserved.
  • Home
  • About Acuity
    • Who We Are
    • Culture
    • Certifications
    • Partnerships & Affiliations
    • Executive Management
  • Services
    • Technology Modernization
      • Software Development
      • COTS Integration
      • Infrastructure Support
      • Mobile Innovation & Development
      • Cyber Security
    • Program Performance & Management
      • Business & IT Service Management
      • Budget & Financial Management
      • Program & Project Management
      • Compliance & Regulation Alignment
    • Mission Optimization
      • Business Strategy & Planning
      • Program Alignment & Prioritization
      • Organizational Redesign
      • Program Revitalization
  • Contract Vehicles
    • DHS EAGLE II
    • GSA STARS II – 8(a)
    • GSA IT Schedule 70
    • CIO-SP3
    • SEC One OIT
  • Careers
    • Experienced Hires
    • Acuity On Campus
  • News
  • Contact Us
MyAcuity.com