Many federal organizations struggle to clearly execute their service strategy in a way that provides full alignment between the end-user’s automated interface and the back office operations required to fulfill requests, manage service level agreements and track progress against big picture goals.
Service Catalog Strategy
By looking at each organization holistically, Acuity helps federal clients determine how to define and maintain their catalog, understand why their catalog needs a single owner, and identify the person best positioned internally to serve that function. Then, through applying our proven strategies we can help clients define the specific service KPI’s that will guide future system configurations.
Whether an agency relies on Remedy, Cherwell, or ServiceNow’s out-of-the-box solutions or a third party overlay for end-user interfacing, service request forms, or automated ticket systems, Acuity’s tool-agnostic team can help clients build and manage the internal processes required to maximize investments and keep the organization running at peak efficiency. We can also help clients determine what additional functionality, like mobile accessibility, might be required to meet the end user’s expectations.