Many federal clients are sold on a vision of integrated and comprehensive IT Service Management but, a few years into their investment, they end up disillusioned when they find their data is still unstructured and undefined, their processes have been implemented ad hoc, and their expensive solution lacks the anticipated maturity and enterprise value add they originally anticipated.

ITSM Maturation

Acuity’s ITSM Process Definition and Maturity Solution helps clients identify specific roles and responsibilities to build actionable plans, consolidate tools, improve processes, and achieve consistent end-user application.

Acuity systematically relieves the most common federal ITSM organizational pain points. Starting by establishing an accurate baseline measure and identifying realistic and incremental improvements to increase maturity, Acuity creates a proactive approach for understanding where an organization is and where they need to go before taking steps to address incident management and process improvements, process management, and release management services. By wrapping functional improvements with informed change management processes, we reduce risk, improve outcomes, and streamline results with a custom-built plan for achieving an organization’s maturity goals.