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  • Process Definition And Maturity

Regardless of tool sets, without a common language Federal IT organizations will struggle to serve.

Many federal clients are sold on a vision of integrated and comprehensive IT Service Management but, a few years into their investment, they end up disillusioned when they find their data is still unstructured and undefined, their processes have been implemented ad hoc, and their expensive solution lacks the anticipated maturity and enterprise value add they originally anticipated.

ITSM Maturation

Acuity’s ITSM Process Definition and Maturity Solution helps clients identify specific roles and responsibilities to build actionable plans, consolidate tools, improve processes, and achieve consistent end-user application.

Acuity systematically relieves the most common federal ITSM organizational pain points. Starting by establishing an accurate baseline measure and identifying realistic and incremental improvements to increase maturity, Acuity creates a proactive approach for understanding where an organization is and where they need to go before taking steps to address incident management and process improvements, process management, and release management services. By wrapping functional improvements with informed change management processes, we reduce risk, improve outcomes, and streamline results with a custom-built plan for achieving an organization’s maturity goals.

Acuity’s Methodology

Using our methodology, client teams gain a sense of ownership by taking part in the tailoring of  processes and the clarification of different roles and process functions. This creates a deeper contextual understanding of enterprise level data needs and central processing considerations for each team member of the organization.

By looking at the root cause of existing challenges and structuring data in ways that make sense to those who handle and manage the various process lifecycles, Acuity helps clients gain user acceptance, consolidate tools, and measurably improve performance.

ITIL Alignment

Acuity’s highly trained team looks carefully at the specific value drivers that underpin each organization’s specific business case for ITIL alignment. Our team then develops specific action plans to address compliance, situational awareness, customer service, and .

Learn More

To learn more about Acuity’s ITSM Process Definition and Maturity solutions, please email our Business Service Management team at askacuity@myacuity.com or use the “Contact Us” form to get started.

BSM, Business Service Management, ITSM, IT Service Management, Enterprise Management, ACuity BSM, Acuity ITSM, BMC, Kinetic Data, Column Technologies, Cherwell, Servicenow

Related Service Offerings:

  • ITSM Assessments
  • Business Process Automation
  • Enterprise Reporting
  • Process Definition and Maturity
  • ITAM & SACM Consulting
  • Service Catalog Development
  • Systems Implementations and Upgrades
  • Data Migration

Acuity ITSM Assessment

ITSM, IT Service Management, BSM, Business Service Management, BMC

Related Services

Enterprise Reporting

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Service Catalog Development

Abstract halftone dots background in red colors

ITAM & SACM Consulting

  • Home
  • About Acuity
    • Who We Are
    • Culture
    • Certifications
    • Partnerships & Affiliations
    • Executive Management
  • Services
    • Technology Modernization
      • Software Development
      • COTS Integration
      • Infrastructure Support
      • Mobile Innovation & Development
      • Cyber Security
    • Program Performance & Management
      • Business & IT Service Management
      • Budget & Financial Management
      • Program & Project Management
      • Compliance & Regulation Alignment
    • Mission Optimization
      • Business Strategy & Planning
      • Program Alignment & Prioritization
      • Organizational Redesign
      • Program Revitalization
  • Contract Vehicles
    • DHS EAGLE II
    • GSA STARS II – 8(a)
    • GSA IT Schedule 70
    • CIO-SP3
    • SEC One OIT
  • Careers
    • Experienced Hires
    • Acuity On Campus
  • News
  • Contact Us
Employee Portal Copyright © 2017, Acuity, Inc. All Rights Reserved.
  • Home
  • About Acuity
    • Who We Are
    • Culture
    • Certifications
    • Partnerships & Affiliations
    • Executive Management
  • Services
    • Technology Modernization
      • Software Development
      • COTS Integration
      • Infrastructure Support
      • Mobile Innovation & Development
      • Cyber Security
    • Program Performance & Management
      • Business & IT Service Management
      • Budget & Financial Management
      • Program & Project Management
      • Compliance & Regulation Alignment
    • Mission Optimization
      • Business Strategy & Planning
      • Program Alignment & Prioritization
      • Organizational Redesign
      • Program Revitalization
  • Contract Vehicles
    • DHS EAGLE II
    • GSA STARS II – 8(a)
    • GSA IT Schedule 70
    • CIO-SP3
    • SEC One OIT
  • Careers
    • Experienced Hires
    • Acuity On Campus
  • News
  • Contact Us
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