As the leader of Acuity’s Business Service Management (BSM) practice, Eric Lazerson helps federal agencies realign their enterprise IT Service Management tools implementations with business objectives, leveraging industry best practices to enable effective and efficient delivery of managed IT services.

Eric Lazerson brings more than 20 years of professional experience within the IT Service Management field. Having worked for leading ITSM consulting companies such as Hewlett-Packard (HP) and BMC Software, Eric has wide-ranging expertise in COTS and custom application development, ITIL process definition and maturity assessment, and enterprise ITSM tools implementations.

By effectively walking the line between process and technology, Eric is helping clients realize tangible, measurable results from their ITSM improvement endeavors in the face of constant pressure to reduce spending and provide transparency into the cost of IT.

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As the Managing Director of Acuity’s Business Service Management (BSM) practice, Kerri assists IT leaders in the development and implementation of IT Service Management (ITSM) strategies, focusing on defining, implementing and improving practical ITSM processes, while maximizing investments and usage of out-of-the-box ITSM tools.

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Jessica has 15+ years of experience working in IT Service Management (ITSM) serving the federal government and is a certified ITIL Expert. She has a passion for process improvement and working with customers to streamline and automate processes using various ITSM tools. Her favorite process areas are Change and Configuration Management. She has been at the forefront providing her expertise with many customers defining Asset Management processes, developing Configuration Management Database (CMDB) solutions, and integrating various tools to help customers build a picture of their IT environment.

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Over 15 years of experience as a Remedy ITSM Developer in a wide range of Remedy customizations, ITSM configuration, server architecture, integration and application upgrades. His expertise encompasses Remedy development and business intelligence modeling; a wide range of Remedy deployed on real-time systems; and application development projects involving Web-based and client/server architecture and distributed computing technologies. He is experienced in the full software development lifecycle and familiar with object-oriented design and methodology. Mr. Hamill works with end users to capture their business requirements and produce the Remedy configurations/code that meet their requirements.

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