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  • Federal Leader's Playbook

Where industry experts provide insight on government trends, technology and innovation.

Federal Leader’s Playbook is entertainment for high performers in the public sector looking to push their career forward by learning about the trends, innovation, and technology advancing agency performance.

In season one, we explore the world of IT Service Management, how federal IT organizations are evolving to manage budget cuts, prevent security breaches, and meet ever-increasing service demands. We’re also looking at how non-IT organizations are leveraging these best practices to push their mission forward.

Listen now.

Technology and management expert round table consultants

Eric Lazerson, Vice President of Service Management

As the leader of Acuity’s Business Service Management (BSM) practice, Eric Lazerson helps federal agencies realign their enterprise IT Service Management tools implementations with business objectives, leveraging industry best practices to enable effective and efficient delivery of managed IT services.

Eric Lazerson brings more than 20 years of professional experience within the IT Service Management field. Having worked for leading ITSM consulting companies such as Hewlett-Packard (HP) and BMC Software, Eric has wide-ranging expertise in COTS and custom application development, ITIL process definition and maturity assessment, and enterprise ITSM tools implementations.

By effectively walking the line between process and technology, Eric is helping clients realize tangible, measurable results from their ITSM improvement endeavors in the face of constant pressure to reduce spending and provide transparency into the cost of IT.

Find out more about Eric on Linkedin

Kerri Posteraro, Managing Director

As the Managing Director of Acuity’s Business Service Management (BSM) practice, Kerri assists IT leaders in the development and implementation of IT Service Management (ITSM) strategies, focusing on defining, implementing and improving practical ITSM processes, while maximizing investments and usage of out-of-the-box ITSM tools.

Find out more about Kerri on Linkedin

Jessica Alfaro, Senior Manager

Jessica has 15+ years of experience working in IT Service Management (ITSM) serving the federal government and is a certified ITIL Expert. She has a passion for process improvement and working with customers to streamline and automate processes using various ITSM tools. Her favorite process areas are Change and Configuration Management. She has been at the forefront providing her expertise with many customers defining Asset Management processes, developing Configuration Management Database (CMDB) solutions, and integrating various tools to help customers build a picture of their IT environment.

Find out more about Jessica on LinkedIn

Tom Hamill, Senior Technical Manager

Over 15 years of experience as a Remedy ITSM Developer in a wide range of Remedy customizations, ITSM configuration, server architecture, integration and application upgrades. His expertise encompasses Remedy development and business intelligence modeling; a wide range of Remedy deployed on real-time systems; and application development projects involving Web-based and client/server architecture and distributed computing technologies. He is experienced in the full software development lifecycle and familiar with object-oriented design and methodology. Mr. Hamill works with end users to capture their business requirements and produce the Remedy configurations/code that meet their requirements.

Find out more about Tom on Linkedin

Listen to Federal Leader's Playbook

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Contact

federalleadersplaybook@myacuity.com

Season 1 Guests From

BMC is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management solutions are designed to make digital business fast, seamless, and optimized from mainframe to mobile to cloud and beyond. BMC digital IT transforms 82 percent of the Fortune 500 and serves more than 10,000 customers worldwide.

Kinetic Data is the company that built kinops. A cloud-based, low-code business platform which allows anyone to streamline everyday work for teams. Ad-hoc workflow allows you to get tasks done today while the system documents the standard process for tomorrow. Check it out at https://kinops.io

Season One Transcripts

  • EP:01 – What is ITSM & What Value Does It Bring
  • EP:02 – ITSM Mythbusters
  • EP:03 – ITSM’s Maturity Assessment Model
  • EP:04 – The Current State of ITSM in the Federal Space Pt. 1
  • EP:05 – The Current State of ITSM in the Federal Space Pt. 2
  • EP:06 – What’s Next In ITSM. Drive, Automation, Then Integrate
  • EP:07 – Do We Really Need All These ITSM Tools?
  • EP:08 – ITSM … It’s Not Just For IT Anymore
  • EP:09 – Shadow IT & ITSM IT Service Revolution
  • EP:10 – Garbage In, Garbage Out

Acuity ITSM Assessment

ITSM, IT Service Management, BSM, Business Service Management, BMC

IT Service Management Round Table

Acuity, Inc., Federal Podcast, Federal Leader's Playbook, Public Sector, Government Leaders, Federal Leader, Podcast, Federal Education

  • Home
  • About Acuity
    • Who We Are
    • Culture
    • Certifications
    • Partnerships & Affiliations
    • Executive Management
  • Services
    • Technology Modernization
      • Software Development
      • COTS Integration
      • Infrastructure Support
      • Mobile Innovation & Development
      • Cyber Security
    • Program Performance & Management
      • Business & IT Service Management
      • Budget & Financial Management
      • Program & Project Management
      • Compliance & Regulation Alignment
    • Mission Optimization
      • Business Strategy & Planning
      • Program Alignment & Prioritization
      • Organizational Redesign
      • Program Revitalization
  • Contract Vehicles
    • DHS EAGLE II
    • GSA STARS II – 8(a)
    • GSA IT Schedule 70
    • CIO-SP3
    • SEC One OIT
  • Careers
    • Experienced Hires
    • Acuity On Campus
  • News
  • Contact Us
Employee Portal Copyright © 2017, Acuity, Inc. All Rights Reserved.
  • Home
  • About Acuity
    • Who We Are
    • Culture
    • Certifications
    • Partnerships & Affiliations
    • Executive Management
  • Services
    • Technology Modernization
      • Software Development
      • COTS Integration
      • Infrastructure Support
      • Mobile Innovation & Development
      • Cyber Security
    • Program Performance & Management
      • Business & IT Service Management
      • Budget & Financial Management
      • Program & Project Management
      • Compliance & Regulation Alignment
    • Mission Optimization
      • Business Strategy & Planning
      • Program Alignment & Prioritization
      • Organizational Redesign
      • Program Revitalization
  • Contract Vehicles
    • DHS EAGLE II
    • GSA STARS II – 8(a)
    • GSA IT Schedule 70
    • CIO-SP3
    • SEC One OIT
  • Careers
    • Experienced Hires
    • Acuity On Campus
  • News
  • Contact Us
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