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  • Business Service Management
    Business & IT Service Management

CIOs must prioritize service, support, budget and risk.

Today’s IT leaders are under constant pressure to justify spending and to provide transparency, especially as it relates to the value of their IT investments. Effective IT organizations are no longer thinking in terms of just hardware, software, and security, and business leaders are tired of hearing about IT in a vacuum. In today’s environment all expenditures must drive mission value.

Acuity’s Business Service Management (BSM) practice promotes a customer-centric and business-focused approach to Service Management, aligning business objectives with IT from strategy through operations. Acuity offers a variety of IT Service Management (ITSM), IT Operations Management (ITOM), and Business Process Automation solutions, aligning performance workflows with best-in-class tools to enable effective and efficient customer support across the enterprise. Our solutions are specifically designed to help federal and commercial organizations view, manage, and optimize complex technology landscapes to better support and maintain the core services they provide to their end-user communities.

Acuity’s Business Service Management Services include:

  • ITSM Assessments
  • Process Definition and Maturity
  • Systems Implementations and Upgrades
  • Service Asset and Configuration Management (SACM) and IT Asset Management (ITAM)
  • Data and Cloud Migration
  • Service Catalog Development
  • Enterprise Reporting
  • Business Process Automation

By helping clients leverage the full value of their BSM & ITSM tools, Acuity is helping IT organizations justify future investments in ways that business leaders understand, value, and appreciate.

By planning, prioritizing, and implementing IT service level agreements, providing relevant performance metrics (and comparative benchmarks), and proactively building resource alignment checks, risk management protocols, and meaningful performance metrics into the process, Acuity’s BSM experts help IT organizations mature and expand support services and drive productive mission results in powerful ways.

Acuity’s cross-disciplined teams provide the ability to address fluid business requirements in an ever-changing technical environment.

Our seasoned consultants leverage deep technical experience and market-leading BSM implementation and enterprise architecture expertise to help clients optimize performance as they upgrade tool sets, implement new systems and improve workflows over time.

Organizations typically invest in BSM toolsets because they believe in the value of a comprehensive solution but, ironically, most IT organizations are only leveraging 10% of the investment to which they’ve committed.

By stopping to ask our clients what they are really trying to accomplish, Acuity helps clients maximize the use of technology to achieve immediate business benefits for their internal customers.

A strategic BSM approach can drive dramatic organizational efficiencies but requires significant upfront planning, decision-making and change management. Acuity guides clients through this inter-organizational process by leveraging a proven approach, established processes, and quick-start implementation and upgrade toolkits to drive more meaningful stakeholder support and faster new system adoption.

Acuity leverages the ITIL framework and provides independent consulting services and vendor-agnostic tool assessments. To provide continuous value and innovative solutions to clients, we also leverage long-standing partnerships and highly specialized training from many of the industry’s most-respected BSM vendors. Our formal partnerships include:

  • BMC
  • Cherwell
  • ServiceNow
  • Kinetic Data
  • Column Technologies

To learn more about Acuity’s Business Service Management and IT Service Management capabilities, past performance and availability, or to schedule an initial Acuity ITSM Assessment, contact:

askacuity@myacuity.com / 703-766-0977

BSM, Business Service Management, ITSM, IT Service Management, Enterprise Management, ACuity BSM, Acuity ITSM, BMC, Kinetic Data, Column Technologies, Cherwell, Servicenow

Capability & Partnership Highlights:

  • Trained ITSM Professionals
  • ITIL Certified – ITIL v3 Expert, Intermediate, Foundations
  • ITSM Assessments
  • Data Migration
  • Asset management and CMDB
  • Application Customization and Configuration
  • Quick-Start ITSM Implementation & Upgrade Toolkit
  • BMC Remedy ITSM Experts
  • Case Management
  • Column Technologies
  • Kinetic Data
  • Cherwell Software
  • ServiceNow

Acuity ITSM Assessment

ITSM, IT Service Management, BSM, Business Service Management, BMC

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Budget & Financial Management

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Compliance & Regulation Alignment

Program Cost Takeout

Program & Project Management

  • Home
  • About Acuity
    • Who We Are
    • Culture
    • Certifications
    • Partnerships & Affiliations
    • Executive Management
  • Services
    • Technology Modernization
      • Software Development
      • COTS Integration
      • Infrastructure Support
      • Mobile Innovation & Development
      • Cyber Security
    • Program Performance & Management
      • Business & IT Service Management
      • Budget & Financial Management
      • Program & Project Management
      • Compliance & Regulation Alignment
    • Mission Optimization
      • Business Strategy & Planning
      • Program Alignment & Prioritization
      • Organizational Redesign
      • Program Revitalization
  • Contract Vehicles
    • DHS EAGLE II
    • GSA STARS II – 8(a)
    • GSA IT Schedule 70
    • CIO-SP3
    • SEC One OIT
  • Careers
    • Experienced Hires
    • Acuity On Campus
  • News
  • Contact Us
Employee Portal Copyright © 2017, Acuity, Inc. All Rights Reserved.
  • Home
  • About Acuity
    • Who We Are
    • Culture
    • Certifications
    • Partnerships & Affiliations
    • Executive Management
  • Services
    • Technology Modernization
      • Software Development
      • COTS Integration
      • Infrastructure Support
      • Mobile Innovation & Development
      • Cyber Security
    • Program Performance & Management
      • Business & IT Service Management
      • Budget & Financial Management
      • Program & Project Management
      • Compliance & Regulation Alignment
    • Mission Optimization
      • Business Strategy & Planning
      • Program Alignment & Prioritization
      • Organizational Redesign
      • Program Revitalization
  • Contract Vehicles
    • DHS EAGLE II
    • GSA STARS II – 8(a)
    • GSA IT Schedule 70
    • CIO-SP3
    • SEC One OIT
  • Careers
    • Experienced Hires
    • Acuity On Campus
  • News
  • Contact Us
MyAcuity.com